Question 1

How long has Maloney's Moving been in business?

Accepted Answer

Maloney's Moving LLC was officially established in 2023, but our owner brings 22+ years of professional moving industry experience dating back to 2002. We're a locally owned and operated company based right here in South Jersey, proudly serving families and businesses throughout the region.

Question 2

What areas do you serve?

Accepted Answer

We serve all of South Jersey, including Camden County, Gloucester County, and Burlington County. Our primary service areas include Cherry Hill, Voorhees, Blackwood, Sewell, Runnemede, Washington Township, Turnersville, Deptford, Glassboro, Williamstown, and surrounding communities. We also handle long-distance moves to Pennsylvania, Delaware, and beyond.

Question 3

Are you licensed and insured?

Accepted Answer

Yes, absolutely. Maloney's Moving is fully licensed and insured for your protection. We carry comprehensive liability insurance and workers' compensation coverage. We're happy to provide proof of insurance upon request.

Question 4

Do you provide free estimates?

Accepted Answer

Yes! We offer free, no-obligation quotes for all moves. We can provide estimates over the phone, via email, or through an in-home visit. In-home estimates are most accurate as we can see exactly what needs to be moved and identify any potential challenges.

Question 5

How far in advance should I book my move?

Accepted Answer

We recommend booking 2-4 weeks in advance for local moves, especially during our busy season (May-September). For long-distance moves, 4-6 weeks is ideal. However, we understand that sometimes moves happen quickly, and we'll do our best to accommodate last-minute requests when possible.

Question 6

How much does a move cost?

Accepted Answer

Moving costs vary based on several factors: size of your home, distance, amount of belongings, time of year, and services needed. Local moves are typically charged hourly (starting around $150-$200 per hour for 2 movers and a truck). A typical 2-bedroom apartment move costs $800-$1,500, while a 3-bedroom house runs $1,200-$2,200. We provide detailed written estimates so you know exactly what to expect.

Question 7

What services do you offer?

Accepted Answer

We offer a full range of moving services including: local residential moving, long-distance moving, packing and unpacking services, furniture disassembly and reassembly, specialty item moving (pianos, antiques, safes), commercial/office moving, and short-term storage solutions. We can customize our services to fit your specific needs and budget.

Question 8

Do you charge for travel time?

Accepted Answer

We have minimal travel charges within our service area. The clock typically starts when we arrive at your location and ends when we finish unloading at your destination. Any travel fees are clearly disclosed in your estimate.

Question 9

Is there a minimum charge?

Accepted Answer

Yes, for local moves we have a minimum charge, typically 2-3 hours depending on the service. This covers our costs for dispatching a crew and equipment to your location. Your estimate will clearly state any minimum charges.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, checks, and all major credit cards (Visa, Mastercard, American Express, Discover). Payment is typically due upon completion of the move. For larger moves, we may require a deposit to secure your moving date.

Question 11

Do you offer packing services?

Accepted Answer

Yes! We offer full packing services, partial packing (just fragile items), or we can provide packing materials for DIY packing. Our professional packers use high-quality materials and proven techniques to protect your belongings. This service saves you time and stress, and items packed by professionals are typically better protected.

Question 12

Do you move on weekends?

Accepted Answer

Yes, we move seven days a week, including weekends and most holidays. Weekend moves are popular and often book up quickly, so early booking is recommended. Weekday moves may have more availability and sometimes better rates.

Question 13

What time will the movers arrive?

Accepted Answer

We provide arrival windows when scheduling your move. We'll contact you the day before to confirm the window and again on moving day when we're on our way. We respect your time and do our best to stay on schedule.

Question 14

How long will my move take?

Accepted Answer

Move duration varies greatly depending on factors like home size, amount of belongings, packing level, distance, stairs, and access. A 1-bedroom apartment typically takes 3-4 hours, a 2-bedroom home 4-6 hours, and a 3-bedroom home 6-8 hours. During your estimate, we'll provide a time estimate based on your specific situation.

Question 15

What happens if the move takes longer than estimated?

Accepted Answer

For hourly moves, if it takes longer than estimated, you'll pay for the actual time. We work efficiently but never rush at the expense of safety or care. Our estimates are based on years of experience and are usually accurate. Any time adjustments are discussed upfront.

Question 16

Can you accommodate a specific moving date?

Accepted Answer

We do our best to accommodate your preferred date. Peak moving times (end of month, weekends, summer months) book up quickly. The more flexible you can be with your moving date, the easier it is to schedule. Contact us as early as possible for best availability.

Question 17

What should I do to prepare for moving day?

Accepted Answer

Key preparation steps include: pack and label boxes, disconnect appliances, empty dresser drawers, disassemble furniture (if you're doing it yourself), clear pathways, arrange parking for the moving truck, secure pets, pack a personal bag with essentials, and have payment ready. We provide a detailed moving checklist when you book.

Question 18

Should I empty my dressers?

Accepted Answer

Yes, we recommend emptying dressers for safety reasons. Full dressers are very heavy and can be damaged or cause injury. Leave lightweight clothing in drawers if you prefer, but remove anything heavy, fragile, or valuable. Empty all other furniture completely (desk drawers, nightstands, etc.).

Question 19

Do I need to be present during the move?

Accepted Answer

Yes, we require that you or an authorized representative be present for the entire move - both at pickup and delivery. This ensures someone is available to answer questions, direct placement of items, sign paperwork, and make payment.

Question 20

What items should I pack myself?

Accepted Answer

You should personally pack and transport: important documents (birth certificates, passports, deeds), valuable jewelry, medications, financial records, personal electronics (phones, laptops), cash or checkbooks, and any irreplaceable sentimental items. Also pack a separate bag with essentials you'll need immediately (toiletries, change of clothes, phone chargers, etc.).

Question 21

Do you provide packing materials?

Accepted Answer

Yes! We sell boxes, tape, bubble wrap, packing paper, and other supplies. We can deliver them to you before your move or include them in full-service packing. Many customers prefer to purchase materials from us to ensure proper quality and quantities.

Question 22

How should I label boxes?

Accepted Answer

Label boxes on multiple sides with: destination room, general contents, and "FRAGILE" if applicable. Use markers, not pens. For example: "KITCHEN - Everyday Dishes - FRAGILE." This helps movers place boxes in the correct rooms and handle fragile items carefully.

Question 23

Can you move my piano?

Accepted Answer

Yes! We have experience moving all types of pianos including uprights, baby grands, and grand pianos. Piano moves require special equipment and techniques. There is an additional charge for piano moving, typically $200-$500 depending on the type of piano, distance, and access challenges (stairs, tight spaces).

Question 24

Do you move pool tables?

Accepted Answer

Yes, we move and can reassemble pool tables. This requires disassembly, careful transport of the slate, and professional reassembly and releveling at the destination. Pool table moves are charged separately, typically $300-$600 depending on size and complexity.

Question 25

Can you move my gun safe?

Accepted Answer

Yes, we handle gun safes and other heavy safes. These require special equipment and additional labor. Safe moving is charged separately based on weight, dimensions, and access challenges. Most safe moves range from $200-$400 additional.

Question 26

What about artwork and antiques?

Accepted Answer

We take special care with valuable artwork, antiques, and collectibles. We recommend professional packing for high-value items. Inform us in advance about any particularly valuable or fragile pieces so we can prepare appropriately. Consider additional insurance for extremely valuable items.

Question 27

Can you move my hot tub or shed?

Accepted Answer

Hot tubs and sheds require special equipment and often additional labor. Contact us to discuss these specialty moves. In some cases, we may recommend or coordinate with specialty contractors who focus on these specific types of moves.

Question 28

What kind of insurance do you offer?

Accepted Answer

We offer two levels of coverage: Basic carrier liability (included at no charge, covers 60¢ per pound per item) and Full Value Protection (additional cost, covers repair, replacement, or cash settlement at current value). We strongly recommend Full Value Protection for most moves. We can explain both options in detail when providing your estimate.

Question 29

What if something gets damaged during the move?

Accepted Answer

While we take every precaution to prevent damage, accidents can happen. If damage occurs: note it on the inventory/paperwork at delivery, photograph the damage, and file a claim promptly. We work with you to resolve claims fairly and quickly according to the coverage you selected.

Question 30

Does my homeowner's insurance cover my move?

Accepted Answer

Some homeowner's or renter's policies provide limited coverage during moves, but many don't. Check your policy carefully. Even if your policy covers moving, there may be a deductible. Professional moving insurance through us is often more comprehensive and easier to claim if needed.

Question 31

What items are not covered by moving insurance?

Accepted Answer

Typically excluded items include: cash and currency, jewelry (unless specifically declared), important documents, items of extraordinary value (unless declared), plants, perishable items, hazardous materials, and items with pre-existing damage. Transport extremely valuable items yourself when possible.

Question 32

What should I have ready on moving day?

Accepted Answer

Have ready: clear pathways throughout your home, parking space for the moving truck (obtain permits if needed), empty and defrosted refrigerator, disconnected washer and dryer, all boxes packed and labeled, furniture disassembled if doing it yourself, pets secured away from the moving activity, your essential bag, and payment (cash, check, or credit card).

Question 33

Should I tip the movers?

Accepted Answer

Tipping is appreciated but not required. If you're happy with the service, standard tipping is $20-40 per mover for a half-day move, $40-60 per mover for a full day. You can provide cash to the crew leader to distribute, or tip each mover individually. Tips are given at the completion of the move.

Question 34

What if it rains on moving day?

Accepted Answer

We move rain or shine! Our movers use protective coverings for furniture and boxes. We take extra precautions to protect your belongings and floors from moisture. Severe weather (hurricanes, blizzards) may require rescheduling for safety, but typical rain doesn't stop us.

Question 35

Can I ride in the moving truck?

Accepted Answer

No, insurance and liability regulations prohibit customers from riding in the moving truck. You'll need to provide your own transportation to your new location.

Question 36

What if I'm not ready when the movers arrive?

Accepted Answer

We ask that you be completely ready when movers arrive. If packing isn't done, we can pack for you (at hourly rates), but this will extend your move time and cost. Being ready ensures the most efficient and cost-effective move possible.

Question 37

Do you offer storage?

Accepted Answer

Yes, we offer short-term storage solutions for situations where there's a gap between moving out and moving in. Storage is charged monthly and includes secure, clean facilities. Contact us for storage rates and availability.

Question 38

Can you move me if I'm not moving until next week but need to leave today?

Accepted Answer

Yes, we can pick up your belongings and store them until your new place is ready. This is common when lease dates don't align perfectly. We'll move your items into storage and then deliver them to your new location when you're ready.

Question 39

Do you handle commercial/office moves?

Accepted Answer

Yes! We provide commercial moving services for offices, retail stores, warehouses, and other businesses. We can work evenings or weekends to minimize business disruption. Commercial moves include furniture, equipment, files, and more. Contact us for a commercial moving quote.

Question 40

Can you help with senior relocations or downsizing?

Accepted Answer

Absolutely. We have extensive experience with senior moves and understand the unique needs involved. We work patiently and respectfully, handle belongings with care, and can coordinate with family members. We can also assist with donations or disposal of unwanted items.

Question 41

What if I need to cancel or reschedule?

Accepted Answer

Life happens, and sometimes plans change. Contact us as soon as possible if you need to cancel or reschedule. Our cancellation policy varies based on how much notice you provide - more notice means more flexibility. Details are in your moving contract.

Question 42

What items can't you move?

Accepted Answer

For safety and legal reasons, we cannot move: hazardous materials (paint, chemicals, gasoline, propane tanks, cleaning solvents), perishable food, plants (for long-distance moves), pets, firearms and ammunition (check local laws), and illegal items. We'll discuss any questionable items during your estimate.

Question 43

Can you move my plants?

Accepted Answer

For local South Jersey moves, yes. For long-distance moves (especially across state lines), plant transport may be restricted or prohibited. Plants are sensitive and may not survive in a moving truck. We recommend transporting plants yourself in climate-controlled vehicles when possible.

Question 44

What about propane tanks and gas grills?

Accepted Answer

Propane tanks must be empty before moving - full tanks are hazardous materials. We can move empty tanks and gas grills (with disconnected tanks). Have your propane company disconnect and remove gas, or take tanks to exchange locations to empty them.

Frequently Asked Questions

General Questions

Services & Pricing

Scheduling & Timing

Preparation & Packing

Specialty Items

Insurance & Protection

Day of Move

Storage & Special Situations

Items We Cannot Move

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